1. What types of care do you provide at Diversity and Inclusion Matters?
We offer culturally sensitive residential care, including long-term stays, short-term respite care, and specialised care for those with specific cultural and personal needs. Our team focuses on person-centred care to ensure each resident feels at home and receives the support they need.
2. How do you incorporate cultural sensitivity into your care?
Our care is built on a deep commitment to cultural respect. We make sure to address residents’ dietary preferences, spiritual practices, language needs, and other important aspects of their backgrounds. Our staff are trained to understand and celebrate each individual’s cultural heritage.
3. What is the Eutis-May Foundation?
Named in honor of our founder’s grandmother, the Eutis-May Foundation is our educational branch. It offers training programs for community members interested in careers in health and social care, with a focus on culturally inclusive practices. This initiative also helps create a pipeline of skilled caregivers who understand the importance of cultural sensitivity.
4. How can families stay connected with their loved ones at the care home?
We use person-centered software that allows family members to stay updated on their loved one’s well-being. This system provides secure access to daily updates, care plans, and even allows for direct communication with our care team. It’s an important tool for peace of mind and family engagement.
5. Do you accept referrals from social services or local government agencies?
Yes, we work closely with social services and local government bodies to ensure residents receive the care they deserve. We are happy to assist with referrals and collaborate to create a smooth transition for new residents.
6. What measures do you have in place for safety and security?
Our facility is designed with safety as a priority. We have secure entry systems, CCTV, and round-the-clock staff presence. Each staff member undergoes a DBS check, rigorous training, and continuous education on safeguarding practices. We also regularly update our protocols to comply with national health and safety standards.
7. How can I arrange a visit or learn more about the care home?
We’d love to meet you! Please contact us through our website or by phone to arrange a tour of our facility. We’ll be happy to show you around, introduce you to our team, and answer any further questions.
8. What are your rates, and do you accept funding assistance?
Our rates vary depending on the level of care required, typically ranging from £1,000 to £1,500 per week. We accept various forms of funding assistance and can discuss options based on each resident’s needs and eligibility.
9. How do you handle emergencies or health crises?
Our staff is trained in crisis management and first aid. We have an emergency response plan that includes coordination with local health services. In cases of health emergencies, we immediately contact family members and ensure residents receive prompt medical attention.
10. What activities are available for residents?
We offer a diverse activity schedule designed to promote mental and physical well-being. This includes cultural events, recreational activities, social gatherings, and enrichment programs tailored to residents’ interests.
11. Is spiritual and religious support available for residents?
Yes, we offer comprehensive spiritual support through our partnership with Bethel Restoration Apostolic Church. Pastor Josephine Lewis is on hand to provide spiritual guidance, support, and pastoral care for residents who wish to practice their faith or explore spiritual matters. We believe in supporting each resident’s personal and spiritual well-being, and we welcome individuals of all faiths, as well as those who may not identify with a particular religion.
Diversity and Inclusion Matters 